Empower
Official government portals
Where to complain, check a licence or find rules. We link only to official sources and show when each was last verified.
FSSAI
Food Safety and Standards Authority of India
India's national food safety regulator: standards, licensing oversight, enforcement, and consumer awareness programmes.
- Look up FSSAI's food safety standards, guidance documents, and news releases.
- Find links to FoSCoS, Eat Right India, and the Hygiene Rating Scheme.
FoSCoS (Food Safety Compliance System)
FSSAI
FSSAI's online system for food business licensing, registration, and related compliance, including a consumer grievance channel.
- Verify a food business's FSSAI licence or registration number.
- File a consumer food-safety complaint via Food Safety Connect.
Visit portal (opens in a new tab) · Complaint page (opens in a new tab)
Food Safety Connect
FSSAI
FSSAI's dedicated consumer complaint channel for food safety issues, available as a web portal (hosted on FoSCoS) and a mobile app.
- Register a food safety complaint with photos/evidence.
- Track the status of a submitted complaint.
Visit portal (opens in a new tab) · Complaint page (opens in a new tab)
Eat Right India
FSSAI
FSSAI's consumer and citizen awareness movement for safe, healthy and sustainable food, hosting resources like the DART adulteration-detection guide.
- Learn simple household checks for common adulterants (DART).
- Access consumer food-safety awareness material.
FSSAI Hygiene Rating
FSSAI
The official portal for FSSAI's Hygiene Rating Scheme, which rates food service establishments, meat shops, sweet shops and bakeries on food safety compliance.
- Check how the Hygiene Rating Scheme works and how to interpret a rating.
- Find lists of registered Hygiene Rating Audit Agencies.
Ministry of Health and Family Welfare
Government of India
The central ministry responsible for public health policy, including food-safety-linked health matters and disease surveillance.
- Access official public health information and advisories.
Department of Consumer Affairs
Ministry of Consumer Affairs, Food and Public Distribution
The central department responsible for consumer protection policy, including the Consumer Protection Act, 2019, Legal Metrology, and the National Consumer Helpline.
- Read official FAQs on the Consumer Protection Act, 2019 and Legal Metrology Rules.
- Find links to CCPA, NCH and e-Jagriti.
National Consumer Helpline (NCH)
Department of Consumer Affairs
A national grievance-redress mechanism (NCH 2.0 / INGRAM) for consumer complaints across sectors, including food and retail.
- Register a consumer grievance online, by app, WhatsApp or phone.
- Track a grievance you have filed.
Visit portal (opens in a new tab) · Complaint page (opens in a new tab)
Phone: 1915 (toll-free, 8 AM to 8 PM) or 1800114000
Numbers as published on the NCH website at the time this page was verified.
e-Jagriti
Department of Consumer Affairs / National Consumer Disputes Redressal Commission
The unified, AI-enabled platform (launched 1 January 2025) for filing and managing cases before District, State and National consumer commissions, replacing the earlier e-Daakhil, CONFONET, OCMS and NCDRC-CMS systems.
- File a consumer complaint online before a consumer commission.
- Track hearings and case status.
Central Consumer Protection Authority (CCPA)
Department of Consumer Affairs
Regulates violations of consumer rights, unfair trade practices, and false or misleading advertisements, established under the Consumer Protection Act, 2019.
- Report a misleading advertisement or unfair trade practice relating to food.
Bureau of Indian Standards (BIS)
Government of India
India's national standards body, which also certifies products (ISI mark) and provides consumer complaint and standards-verification services.
- Check Indian Standards relevant to food-contact materials and other products.
- Use BIS consumer services, including the BIS Care app, for standards-related complaints.
FSSAI notified food testing laboratories (INFOLNET)
FSSAI
FSSAI's published lists of NABL-accredited food testing laboratories and referral laboratories recognised for analysis of food samples under the FSS Act.
- Find an FSSAI-recognised laboratory network for food testing context (see our Food testing page for how a sample actually gets tested).
India Code
Legislative Department, Ministry of Law and Justice
The official digital repository of Indian central and state legislation.
- Look up the authoritative text of Acts referenced on this site.