Skip to main content
FoodQuality.in
Report an issue

Consumer Protection Act, 2019

This is the general consumer-rights law a food consumer can use alongside, or instead of, FSSAI's food-specific channels, for example to seek compensation or challenge a misleading food advertisement.

In force Act, 2019

Last verified:

What it covers

Replaces the Consumer Protection Act, 1986. Establishes the Central Consumer Protection Authority (CCPA), District/State/National Consumer Disputes Redressal Commissions, product liability, and rules on unfair contracts and misleading advertisements. 'Goods' under the Act expressly includes 'food' as defined in the FSS Act, 2006.

Duties on businesses

  • Do not engage in unfair trade practices or make misleading advertisements about food products.
  • Honour product liability: manufacturers and sellers can be made to compensate for harm caused by a defective or unsafe product.

Rights for consumers

  • Right to safety
  • Right to be informed
  • Right to choose
  • Right to be heard
  • Right to seek redress
  • Right to consumer awareness

Authorities

  • Central Consumer Protection Authority (CCPA)
  • District, State and National Consumer Disputes Redressal Commissions
  • Department of Consumer Affairs

How to complain under this law

File a grievance with the National Consumer Helpline (web, app, or helpline numbers it publishes), or a complaint before the relevant District/State/National Consumer Commission depending on the value of the claim.

Official text: https://consumeraffairs.gov.in/ (opens in a new tab)